Cox Connect

- August 18, 2016

Everyone

Productivity

( 4,963)

Description

Cox Connect provides access to the most important information about your account and services.

With Cox Connect you are able to:
· Check your balance, see your statement details and pay your bill
· Manage your home phone, listen to and read your voicemail, set call forwarding
· Manage your In-Home WiFi with My WiFi. For more info: http://goo.gl/Khdf9j
· View TV Listings and set a DVR recording
· Find your closest Cox Solutions Store
· Find a WiFi hotspot while at home or on the road out of the 400,000 hotspots now available nationwide from the Cable WiFi network
· Access support articles and How To Videos

ACCESS_COARSE_LOCATION, ACCESS_FINE_LOCATION: Enables app to determine closest Cox Solution Store and WiFi Hotspot
ACCESS_NETWORK_STATE: Enables app to detect whether or not your device is connected over Wifi / Cellular network
INTERNET: Enables app to connect over the internet to our servers
GET_ACCOUNTS, READ_CALL_LOG, READ_CONTACTS: Enables app to display name of contact in call history and voicemail
READ_EXTERNAL_STORAGE: Enables app to cache data
READ_PHONE_STATE: Enables you to make calls from call history and voicemail
READ_PROFILE, USE_CREDENTIALS: Enables you to display the name of a contact in call history and voicemail and add a contact from call history and voicemail to the device contacts
WAKE_LOCK: Allows the app to stay open and awake while viewing TV Listings
WRITE_EXTERNAL_STORAGE: Enables you to save voicemails to device

Reviews

3.0

4,963 total

5 1,591

4 659

3 555

2 448

1 1,710

Mike Knecht

Would love a better option I use it to check payments but primarily to schedule DVR recordings. When I open the TV listings, I wait forever for it to load every show for every time slot for every channel. That's a waste. Then, it doesn't show what recordings I've set, so I have to hope I got it right. Just doesn't seem like a tough concept and should be more convenient.

Matthew Wright

Cannot login, even from home!?! I downloaded this app, made sure I was registered and using proper login credentials. App will not allow me to login, constantly says could not connect with server and then times out. I reloaded the app and tried again. Same error message. Can't wait for the local electric company and their fiber offerings to start.

Devin Jamison

Fingerprint login - Update Does this feature work? I haven't been able to login with it... And since I can't login, I can't change it back to password login. It just sits on the splash screen with no options to do anything. Update: Thanks for the response. It still wouldn't work. I had to completely uninstall and then reinstall the app, and when it asked about using the fingerprint thing, I said no. It would be nice to be able to use that option in the future.

JPK omaha

Too bad cox can't do better To login, I set it to use fingerprint. So now it asks me for fingerprint AND password. I wanted this app to show me my data usage meter. To see it I have to login separately to the cox webpage. Pretty useless.

Slow loading channel programming The new app seems much slower than the old version when trying to set a program to record. It takes forever to load programming for all channels. Loading just Favorite channels is not too bad. Setting my Favorites took over half an hour. The previous Favorites list was gone. The HD channels are in the 700s, and scrolling to them was time consuming. The app kept going back to the start whenever you go back to the full list. If you know the channel number (in your Favorites list), then loading programs is OK.

Ivars Bezdechi

Clunky at best... Update : This app is getting worse with every new version. The TV listings won't load even with a fast 150 Mbps WiFi signal. At best, the app is clunky and often hangs when trying the program a DVR. Cox tries to convince customers they are a 2016 technology company, but this app is so 2008... The app developers should be fired.

User reviews

Mike Knecht September 23, 2016

Matthew Wright September 19, 2016

Devin Jamison August 26, 2016

Cox Communications, Inc. August 26, 2016

Try to clear the app from memory and relaunch it. Do this by tapping on your phone’s menu button (rectangle button on the right on Samsung devices) Then you will be presented with a scrollable list of running apps. Swipe the Cox Connect app to the right or left to clear it from memory and then open the app again. Did this help? Thanks.

JPK omaha August 28, 2016

Cox Communications, Inc. August 29, 2016

Sorry to hear that you are having issues with the app. Thanks for letting us know of your issue. It looks like the July Security patch release from Verizon may have interfered with our fingerprint functionality. We will continue to investigate the issue. Thanks.

September 12, 2016

Ivars Bezdechi September 10, 2016

Terrill Floyd September 23, 2016

Never works That app never let's me see my TV listing. I can never record a show. But wait, it always allows me to pay my overpriced service. DirectTv looks better everyday.

T R Eisenbeisz August 18, 2016

Weak Phone tools Cannot manage call blocking and other features such as anonymous call rejection. Voice mail management is intermittent. NOT good for a company that claims advanced technology. Cox, you CAN do better.

Brady Thorpe September 1, 2016

Mostly useless app Phone tools never work. Won't play voicemail. Can't delete voicemail. Won't load TV listings.....just useless. Oh, but it will take your payment. Very disappointed.

Cox Communications, Inc. September 6, 2016

Sorry to hear that you are having issues with the app. To reload your TV Listings you can go to the TV Settings page and Tap Refresh Guide Data. Email us with details of your issue by going to Main Menu | Settings | Share Your Feedback and we will look into it. Troubleshooting tips are also available at: http://goo.gl/dw2FqF Thanks.

john paschall September 14, 2016

What went wrong?? It appears that an update to this app totally devastated the functionality of it. At one time it was helpful - I could see a transcription of my phone voicemail messages and scroll through the channel guide to select shows to record. Now the app will not do either. It just hangs up with the spinning wheel when i try to access voicemails and scrolls so slowly through the channels that it is not worth the time. So what was once a handy app is now useless for me.

September 19, 2016

Unreliable with frequent errors Should be offered as a 'beta' version. Frequent failures attributed to technical difficulties, data not available, server errors, etc. Not reliable and not ready for prime time. Cox needs to finish something instead of dumping immature products on the marker so they can advertise more features.

Brian Jackson September 15, 2016

If you love logging in this app is perfect. Because thats all it lets me do. Log in. It keeps sending me to the log in screen after I've already done so. Can't do anything but log in. As advanced as a company as cox claims to be, their internet applications aren't that advanced. The website itself is also botched. It does the same thing as the app. Click any tab regarding your account and it sends you to the log in screen over and over. But the purchase a package tab works just fine. Coincidence??

Donald Frey August 19, 2016

Useless Useless in Oklahoma and many other states. Can't log in half of the time because "an error occurred, please try again later".

Bryan Strong September 6, 2016

I think I've had a couple more versions since my first review and it really hasn't improved. The transcriptions of the VM no longer appear, the actual recordings play only sometimes play. Don't bother. It works a little better with their web site. 9/6/2016 Cox makes it difficult to handle voice mail at the best of times. This app does nothing to improve that situation. Frequently unable to connect, unable to show the transcription, unable to delete out able to delete but unable to change views after deleting without showing an error. Keep trying!

Cox Communications, Inc. June 24, 2016

Sorry to hear that you are having issues with Phone Tools. We have made some improvements to the Phone Tools section with the most recent version of the app that is rolling out now. Can you update to the latest version (2.5.2) and let me know if that fixes your issues? Thanks.

JAMES Lacombe September 15, 2016

Worthless It's a worthless app. It's only good if you want to pay your bill. Overpriced also

Sarah Pinson August 29, 2016

Worst service I sure don't feel like a valued customer. I feel like all cox wants is money and as long as their paid they don't care about their customer service

Pam Ortiz August 30, 2016

Quickly helped resolve issues Promptly gave me solutions to issues I was having with the app's TV listings. Everything working as I had hoped it would. Impressed with their quick response to problems. Definitely 5 stars

Cox Communications, Inc. August 30, 2016

Sorry to hear that you are having issues with TV Listings. In a recent update we added some troubleshooting capabilities. You can go to the TV Settings page and Tap Refresh Guide Data. Does this resolve your issue? Thanks

Laura Eustace-Berlakovich September 19, 2016

I've been using this app for months and after the last update I can't log in. I normally open the app and I'm on the main page. I haven't been asked to log in since I installed the app. I never logged out but now it's defaulting to the log in page and tells me there's an error. What happened Cox? Please fix the bugs.

Chris Terry September 2, 2016

Cable Problems I sure do not feel like a valued customer after 30 plus years haven't been happy for 3 years an d longer.

Deramus Williams September 13, 2016

APP AND SERVICE SUCKS Why is there always an "outage" like im paying for services I cant use and this app always doesnt work or have problems every other day. Hope to change services soon.

Kristina Barfuss September 18, 2016

It doesn't work properly... Every time I try to listen or delete my voicemail it won't let me... Then it shuts down on me

Brittany Huffine September 23, 2016

Love this I have access to my entire account. The only thing I would suggest, is making the live chat available here, too.

John Holt September 13, 2016

Doesn't work half the time When I try to do anything it just takes it back to the login screen, does this on multiple of devices....junk

Tyler Durden August 19, 2016

Crashing Apparently fixed. Use to pay bill. As I long I can use that function I am good.

Cox Communications, Inc. June 30, 2016

Sorry to hear that you are having issue with the app. We have investigated your crash and it is a crash with the Android System WebView. Google has a bug that they are tracking. See: https://bugs.chromium.org/p/chromium/issues/detail?id=608524 We are following the issue and will let you know when it has been fixed. Thanks.

M GrnEydGrl September 20, 2016

What happened? The TV listing service have been jacked up since the last update. Every channel says listings not available. Now I can't set my DVR from the app at all. Disappointed!

Ashley m September 1, 2016

TERRIBLE If I could give zero I would. The app is terribly slow. And keeps looping. I deleted all my history. Cookies. Everything. Even went thru my web browser on my phone.. JUST as bad!!

Cox Communications, Inc. September 6, 2016

Sorry to hear that you are having issues with the app. Where was the app looping? You can email us by going to the Main Menu | Settings | Share Your Feedback to email us with details of your issue and we will look into it. Troubleshooting tips are also available at the bottom of the support article at: http://goo.gl/dw2FqF Thanks.

Mada Aznal September 24, 2016

Really Pathetic Disturbingly stupid that a technology business can't make a working app. I log in, click something, and it tells me to log in. Then I log in and same thing. Worthless.

Brittany Phillips September 14, 2016

Strongly dislike This app always crashes. It's horrible just like the company.

September 4, 2016

Very slow especially with the tv listings. Main default page needs to be changeable. Current main page would be the last page I would be looking for on the app.

Carlos Contreras September 21, 2016

NFG App It keeps crashing everytime I change a page in the app. I'm using a Sony Xperia Z3

September 12, 2016

Minimally working Phone tools don't work. Can view and pay my bill though, and find a store.

Elvio Scaramella September 22, 2016

Cox garbage Worst app ever. Poor design & does not work. Shame on cox. Probably doesn't work to get you to pay for Contour Service app.

Patrick Betts August 27, 2016

Tv listings Last update broke the t.v. listings functionality. Doesn't show any programs.

Cox Communications, Inc. August 29, 2016

R Gaines September 25, 2016

Stopped working Won't go past finger print. I Uninstall to see if I can reset it without it.

Weldon McDown September 12, 2016

Welldone58 Good app. However, I have it to recognize my fingerprint and then it still asks for my user name and password. On top of that, the box to remember the username and password is marked. I understand security but this is too much.

Maria Vargas September 20, 2016

I like that you can see your bill but trouble shooting never helps

Rand Fujimoto August 18, 2016

Hopeful Latest update fixed voicemail. Let's not break it again with the next one.

Cox Communications, Inc. August 12, 2016

Sorry to hear that you are having issues with the app. What issue are you having? Playing or receiving voicemail? You can email us by going to the Main Menu | Settings | Share Your Feedback to email us with your issue and we will look into it. Thanks.

Mayra Figueroa September 5, 2016

Cox Some problems with the signal, they said it could take till december to fix it.

Matt Smith August 26, 2016

Didn't work Samsung note 4. Communication error on wifi and cellular

Kellie Brewer September 19, 2016

Very handy to have This app allows you to check your account, make changes and see your bill to make payment without the hassle of going to an office

What's New

A My Equipment card has been added to the app landing page. This will take you to troubleshooting options for your services. There is also a link that will list the equipment that you have with your service.

Fix for issue with voicemail playback.