Cox Connect

- May 12, 2017

Everyone

Productivity

( 5,443)

Description

Cox Connect provides access to the most important information about your account and services.

With Cox Connect you are able to:
· Check your balance, see your statement details and pay your bill
· Manage your home phone, listen to and read your voicemail, set call forwarding
· Manage your In-Home WiFi with My WiFi. For more info: http://goo.gl/Khdf9j
· View TV Listings and set a DVR recording (To watch TV, download our Contour 2 app)
· Find your closest Cox Solutions Store
· Find a WiFi hotspot while at home or on the road out of the 400,000 hotspots now available nationwide from the Cable WiFi network
· Access support articles and How To Videos

To watch TV on your Android Phone or Tablet, you can download the Cox Contour 2 app at: https://play.google.com/store/apps/details?id=com.cox.contour2

To get access to your Cox email on your Android Phone or Tablet, refer to the following support article: https://goo.gl/IUi4x2

ACCESS_COARSE_LOCATION, ACCESS_FINE_LOCATION: Enables app to determine closest Cox Solution Store and WiFi Hotspot
ACCESS_NETWORK_STATE: Enables app to detect whether or not your device is connected over Wifi / Cellular network
INTERNET: Enables app to connect over the internet to our servers
GET_ACCOUNTS, READ_CALL_LOG, READ_CONTACTS: Enables app to display name of contact in call history and voicemail
READ_EXTERNAL_STORAGE: Enables app to cache data
READ_PHONE_STATE: Enables you to make calls from call history and voicemail
READ_PROFILE, USE_CREDENTIALS: Enables you to display the name of a contact in call history and voicemail and add a contact from call history and voicemail to the device contacts
WAKE_LOCK: Allows the app to stay open and awake while viewing TV Listings
WRITE_EXTERNAL_STORAGE: Enables you to save voicemails to device

Reviews

3.0

5,443 total

5 1,770

4 732

3 598

2 486

1 1,857

Mike Stewart

unreliable at best. you have to be right on top of hotspot to connect. constant drops and forced re-sign-ins. sign in pages frequently crash, says too many redirects. advice, just watch your data closer so you dont have to rely on cox wifi hotspots

Michael Hyde

Can't even use the app. You'll get into it when you first download, but if you setup the finger print security it'll just freeze every time you attempt to open the app in the future.

Bob Wattenbarger

Totally useless, can't login can't perform any functions total waste of time. Fix it or get rid of it.

Nena God

Every time I log in it crashes and kicks me out

the "internet check" and "reboot modem" function dont work at all.

Void Sanctuary

Its good for monitering your bill. Just wish it would update more often.

User reviews

Mike Stewart May 22, 2017

Michael Hyde May 19, 2017

Can't even use the app. You'll get into it when you first download, but if you setup the finger print security it'll just freeze every time you attempt to open the app in the future.

Bob Wattenbarger May 22, 2017

Totally useless, can't login can't perform any functions total waste of time. Fix it or get rid of it.

Nena God May 17, 2017

Every time I log in it crashes and kicks me out

May 22, 2017

the "internet check" and "reboot modem" function dont work at all.

Void Sanctuary May 19, 2017

Its good for monitering your bill. Just wish it would update more often.

Metroid Prime May 9, 2017

App worked fine until the recent update, the fingerprint authentication doesn't work. Using a Nexus 6p so I don't know of that has anything to do with it or maybe the phone update is conflicting with something the app uses but either way I can't use the app now. Will change the rating if this changes.

Cox Communications, Inc. May 16, 2017

Sorry you are having trouble. We are aware of this issue and working to fix this. Thank you for your patience!

Roberto Dabdoub May 11, 2017

Nice App but still unreliable, it's definitely getting there... I can't schedule DVR recordings any longer. Android version 6.0.1. Samsung Galaxy, Note 4 and 5.

Cox Communications, Inc. August 8, 2016

Sorry to hear that you are having issues with TV Listings. In the most recent update we added the ability to refresh the guide data which you can do by going to the TV Settings page and Tap Refresh Guide Data. Thanks.

Luis Trejo May 13, 2017

I will care to elaborate because I actually like it, if...! I could access it. As you see it asks me to scan my finger print. I do and my phone locks instead of scanning the print. It did before. I would appreciate if you fixed that for me.

Cox Communications, Inc. May 16, 2017

Sorry you are having trouble. We are aware of this issue and working to fix this. Thank you for your patience!

Aron Turner May 13, 2017

Have not been able to make a payment with this app since it updated. Ask me to sign in over and over again every time I try to make a payment. FIX IT!!!

Cox Communications, Inc. May 15, 2017

Hello Aron, Thank you for your feedback and sorry you are having issues. Can you try selecting the remember my username and password option when logging in and see if this resolves your issues? Please let us know if this fixes your issues at coxconnectapp@cox.com

Timothy Button May 11, 2017

Never able to log in to my account. I've received the same error for over a month "an unexpected system error occurred". Worthless, don't bother downloading.

Vivian Cardriche May 13, 2017

Love this app I can paid my bill, check my in and out bound phone calls, find WiFi hot spots, get the addresses and location of cox, chat with customers services, etc.

Matt Troy May 11, 2017

So many updates and yet it still doesn't work properly. You can't click on anything with out it force closing.

Cory Callender April 29, 2017

This has been VASTLY IMPROVED! Much better, shows account balance, allows payment, but it does something I need badly. I CAN CHECK DATA USAGE!! Since starting this month if you use more than a Terra-Byte, you are penalized $10 for every 50Gigs over 1024Gigs. Might seem like a lot, but if you stream your TV as we do, you rack up lotsa data. This lets me see how much data used, but would get higher rating if it showed daily usage.

Cox Communications, Inc. May 1, 2017

Hello Cory. Thank you for your feedback we are working hard to improve the app everyday and deliver the experience you expect. You can currently check data usage per cycle under the Internet Main Menu option then by clicking "Data." Unfortunately daily usage is not currently available, we will take this into consideration for future enhancements.

Brandon Pope April 17, 2017

They are working hard squashing bugs and I appreciate that but the UI is a lil ugly for being a digital services company. The contour app looks sleek this one not so much. Most everything works now tho

Cox Communications, Inc. April 18, 2017

Thank you for the feedback. Once we work out the bugs, we will look into design changes.

Steven Hale April 19, 2017

Needs work. Can not get into my account anymore.

Rage Maion April 24, 2017

I was happy when fingerprint locking was offered, but when I start the app, it won't unlock. And since I can't get in, I can't turn it off to use a password again.

Cox Communications, Inc. May 1, 2017

Hello Rage, sorry to hear you are having trouble. We are working to resolve some known issues with fingerprint authentication, thank you for your patience with this matter. In the meantime if you are locked out of the app and cannot see the conventional login in screen please try uninstalling and reinstalling the app. Thank you.

Brittani Gathe April 29, 2017

It really is wrecking my last nerve that every time I am in the middle of a chat with one of the representatives, as soon as my phone goes off for a quick second the entire chat session just goes away!

Sandra Urban April 26, 2017

TV listing never loads so you can't schedule a recording from the app. Only app is good for is paying your bill. Nothing else work

Cox Communications, Inc. October 24, 2016

Sorry to hear that you are having issues with TV Listings. In a recent update we added some troubleshooting capabilities. You can go to the TV Settings page and Tap Refresh Guide Data. Does this resolve your issue? Thanks

Aimee Ramold April 27, 2017

The TV Listings disappears from the menu. I have to uninstall the app and reinstall it everytime the app closes. Very annoying!

Brian Toberman April 22, 2017

Receive server error Everytime trying to get into app

Cox Communications, Inc. May 1, 2017

Hello Brian, sorry to hear you are having issues accessing the application. Have you tried logging in to the website at cox.com? If you are also having issues there it may be related to your account configuration. Could you call our support team at 1-888-269-9693 they may be able to help you resolve the issue.

Adrian X April 20, 2017

The update did not help. I cannot pay my bill because it sends me to the login screen everytime

Cox Communications, Inc. May 1, 2017

Hello Adrian, Our most recent update to the application released on April 17th has introduced a fix to this known issue but in order for it to work you must check the "Remember User Id and Password" button while logging in. Please try this and see if it resolves your issue. Please let us know if it worked at coxconnectapp@cox.com. Thank you.

jorge corbaton April 27, 2017

Opened the app but can't make an account, tells me to type the letters in the picture to validate I am not a robot but it shows no picture.

Cox Communications, Inc. May 1, 2017

Hello Jorge, sorry you are having trouble setting up your account. Have you tried setting up your account using the cox.com website then logging into the app using the same credentials? If you are still having trouble accessing your account please call our support team at 1-888-269-9693 they may be able to help you resolve your issue.

Anthony Arellano April 18, 2017

Nice and simple app, very easy to use. I could change all my tv and internet settings from my cellphone...

Kevin Hensley May 6, 2017

Always force closes and runs horrible..

Cheri Colgan April 30, 2017

Doesn't seem to do what they claim. Cannot see where to monitor signal strength or connected devices.

Cox Communications, Inc. May 1, 2017

Hello Cheri, Sorry to hear you are having trouble. You should be able to see your connected devices by clicking on the Main Menu, then navigating to "Internet" and clicking the Devices Tab. If you do not see anything here you may not have a compatible modem. If you continue to experience issues please call us at 1-888-269-9693.

Cam Ron April 22, 2017

Keep crashing

PUGG 78 April 30, 2017

It sucks

Valentin Alvarez May 8, 2017

It sucks

Keldrick Parks April 28, 2017

Keeps crashing

Paul Serafinski May 3, 2017

App OK still learning

drcyborg1 April 21, 2017

Working great

Austin Decker April 9, 2017

This app is terrible. Like everything with Cox, nothing works right. If the app opens, the TV listings take forever to come up. I can't record 3 hours past the ending time causing me to miss the end of games. And that is, again, only if I am lucky enough to have it work at all. Every experience I have had with Cox has been bad

Travis Pearson April 10, 2017

Terrible app. Try to log in to pay my bill and once I click anything in the menu it just kicks me back to the login screen. I end up having to use the website or call to pay on my account after getting thoroughly disgusted with this app. Don't even bother downloading.

Cox Communications, Inc. April 18, 2017

We have made some changes in the recent update regarding this, still a couple more to work out, but let us know if this helps.

Steve Hansen March 21, 2017

Not a user friendly app. The process of paying a bill could be simplified. You shouldn't have to click 9 different things to pay a bill with a stored payment method. Layout is terrible. Straight trash

Jon D March 24, 2017

Needs real time data usage meter, especially until Cox will let me pay for 2TB at once rather than a $200 charge for an extra TB. They said I could get a second line to my house with 1TB for about $85 but won't give me an extra TB on my existing line for less than $200. Silly stuff.

Cox Communications, Inc. March 30, 2017

Thank you for your feedback. We are sorry that you are having issues with Data Usage Billing and the Usage Meter. The usage meter unfortunately does not always reflect real time data. This is a known limitation and the application development team tries to provide as up to date information as possible through the in App Usage Meter.

Valerie Grissom April 10, 2017

Well for starters would be good if the app Worked! I log in and click My Bill and as soon as it loads it logs me out.. It doesn't show my balance or anything it just Freezes up!

Cox Communications, Inc. April 18, 2017

We have made some changes in the recent update regarding this, still a couple more to work out, but let us know if this helps.

John Andrews March 31, 2017

Can't even log in. Fingerprint log in won't work, and the app just hangs forever at the splash screen if I try to cancel out of it to use my password instead.

Cox Communications, Inc. April 3, 2017

Hello John, thank you for your feedback. Unfortunately this is a known issue which our development team is working to resolve. In the meantime can you try uninstalling and reinstalling the application this should hopefully resolve your issue while we work on a permanent fix.

Sara Landwehr April 2, 2017

When trying to get some answers this evening I got booted off three times. Convenient glitch much. Thank yoi for nothing.

Cox Communications, Inc. April 18, 2017

We have made some changes in the recent update regarding this, still a couple more to work out, but let us know if this helps.

Kerston Huston March 19, 2017

The app is easy to use and makes it faster to review and pay your bill while keeping an eye on your data usage. I wish there were more features though, like the ability to have access to data upgrade possibilities and etc.

Cox Communications, Inc. March 30, 2017

Hello Kerston, thank you for your feedback. We are happy that you are enjoying the app and we will take your suggestions in mind for for future potential enhancements.