Freshdesk

Freshworks Inc

About this app

Deliver exceptional customer support on the go. Unchain yourself from your helpdesk and make your customers happy with the Freshdesk Android app. Streamline customer queries from multiple channels and answer them easily from your phone.

Freshdesk is an online customer support software by Freshworks Inc. that lets you support your customers across channels like email, phone, chat, Facebook, Twitter, and your website.

Key Features:

1. Get a quick overview of your helpdesk. Access all tickets available to you.
2. Prioritize the tickets that need your attention with filters before responding.
3. Manage your support - Set priorities, assign agents, change tickets statuses.
4. Race through routine actions with one-click scenario automations.
5. Delete tickets and block spam right from your phone.
6. Log time spent on a ticket.
7. Stay informed about all updates and changes with push notifications.

Ratings and reviews

Marginally useful, but without the ability to save a draft, I am stuck in a message until I hit send. No cross referencing within the app or outside of it! UPDATE - 9-Dec-19 - I've been dealing with an issue for months whereby the app puts me in a constant cycle when first launching (from an email link or just starting the app) of signing in, then signing out, rinse/repeat a few times before it actually logs in. Sometimes it just says "It's not you, it's us."

Fresh desk app too Basic I would like to able to access my knowledge base on the mobile app and be able to edit the documents in my knowledge base straight from my phone for on the go access. I like the lay out of the website but the app could use quite a few improvements. I understand you didn't want to overwhelm users with too many options in one app but I promise you if their downloading the app they want to have the full experience that your webpage offers.

The analytics filters are a pain to use, if they work at all. Most times I end up having to resort to the web version, which defeats the purpose of having a mobile app. The app shows as "Support Desk" in my library. Name it Freshdesk, please. We all have too much going on to remember your cutesy nickname when we're trying to get work done.

What’s new

We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy!