Xfinity

Comcast

About this app

Your Xfinity experience, enhanced.

Easily manage all your services in one place with the Xfinity app. Plus discover the power of NOW.

NOW is a simple new way to get internet and mobile. It’s just what you want, and nothing you don’t. With all-in monthly pricing. Backed by Xfinity.

Xfinity customers also get:

• 24/7 real-time support anytime you need it.
• Tools to help you seamlessly activate your equipment and test your internet speed.
• Xfinity Rewards. Enjoy special perks, unique experiences, and product benefits just for being a customer.

Customers who rent our equipment get even more:

• Everything you need to manage your account, all in one place — pay your bill, view your plan details, change or upgrade your services, and more.
• Personalized tools and tips to help improve WiFi performance.
• Advanced Security to protect your devices and help keep loved ones safe online.
• Parental controls so you can set family-safe browsing and pause WiFi to any connected device.
• Ultimate control with tools to help you set up your WiFi, assign user profiles, and get help improving the performance of every connected device.

Getting started is simple. All you need is your Xfinity ID and the password that you set up when you signed up for Xfinity.

Need help signing in?

• If you don’t have an Xfinity ID yet, create one here: xfinity.com/getstarted
• Look up your existing Xfinity ID: xfinity.com/id
• Or reset your Xfinity password: xfinity.com/password

Learn more about your options related to ‘California Civil Code §1798.135: Do Not Sell My Info’ at xfinity.com/privacy/manage-preference

Ratings and reviews

The Chatbot is limiting but fine, and it's easy to get access to an agent. The app interface uses way too much space and offers little information. Most options don't actually have a function in the app but rather are just glorified hyperlink shortcuts. Things are still missing from the many older xfinity apps that it's supposed to replace. Overall, it's a good concept, but poor execution. In short… it's a glorified store kiosk.

Xfinity pushed customers to the app to manage their router.... A phone is not the easiest way to do so. Now, some functions are on the router web page and others are on the app. The app is so poor that it takes forever to manage my network. I cannot search for connected devices. I cannot see their IP address on the summary. I cannot sort the list. I have been a Comcast / Xfinity customer for decades. I think I will switch to Verizon because everything just takes too long now.

Port Forwarding doesn't work. They removed the option from your web browser/gateway and you are forced to set it up in the app which displays "something unexpected happened". Has been broken for over a year. Workaround, open xfinity app. On top right, click on chat icon. It opens chat AI assist. In chat window, type port forward. The AI will respond a number of prompts, select network. Then select open advanced options. Finally, you can select port forwarding.

What's new

This update makes it easier to enjoy NOW — a simple new way to get internet and mobile. With all-in monthly pricing. Backed by Xfinity.