![](https://play-lh.googleusercontent.com/a/ACg8ocJL8umyY8WkHG9J3UZYnzChZrbAd8Tvm2qCeY9kVSifxN24cLo=s32-mo)
Jean Pierre Grech
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Wallet services stopped working saying that security standards are not met, despite the phone is not rooted and the bootloader is locked. Edit: Yes my S23 Ultra is saying that it is not Play Protect certified. For some reason I cannot get it to work right. Seems like I have to go for a factory reset. Very poor experience from Google's side. No updates were done when this app stopped working.
4 people found this review helpful
Sorry about that, Jean. Check if your software is Play Protect certified. https://goo.gle/3OhaIyi. If you were previously able to tap with Google Wallet, reach out to your device manufacturer. There may have been a device software update that impacts functionality. Additional troubleshooting: https://goo.gle/3y7dKPA.
![](https://play-lh.googleusercontent.com/a-/ALV-UjXRlNUHKa0557paAIfXSBUP0o9v0pE7oNZzLW37O6aFgmNXYL9S=s32)
Simon Acomb
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Following the 2 May this problem has reoccurred. This app is just unstable, and unreliable. This is not acceptable for a financial app. Whenever I try and view transactions made via my bank card, I just get a spinning wheel. I can't even delete the card and reinstall. I have tried deleting app data and the cache with no impact. People need financial apps to be robust and dependable. This is the second time in 6 months where Google has failed to provide this. I'm using Google wallet in the uk.
1,413 people found this review helpful
Hi Simon. We are sorry to hear that you encountered issues using Google Wallet app. Please check out this article to fix issues with the app: goo.gle/3b6hwwn. If everything looks good but you still experience problems: goo.gle/3Q7Hcg7. Thanks!
![](https://play-lh.googleusercontent.com/a/ACg8ocKCQG4-7Tlaho23tA2lmdLFdNbQE1w-DoZgyiW1JSFoQDmRWQ=s32-mo)
Jordan
Don't know what has happened to this app in the past couple of months, but every time I try and pay with contactless, it scans then fails and says verify, even though I've already verified it's me through a fingerprint scan or face scan. This leads to scanning again but that sometimes doesn't work, or the machine scanner messes up and sometimes they have to put in the price on the scanners again.. never used to do this, so the update causing this needs reverting.
108 people found this review helpful
Hi Jordan. Are you using an unsupported screen lock method? (Class 1/2 biometric Face Unlock or Smart Unlock). If so, please switch to a supported method. If you're already using a supported method, try opening the Google Wallet app before tapping to pay. This will prompt any necessary verification beforehand. Learn more: g.co/help/3xjh9. Thanks!