
Paige Vargas
L60 vacuum: I don't like the Eufy map as much as I liked the Shark map. I have a multi-level home, and I haven't yet found a way to map another level, and it's not as easy to label/map rooms in Eufy as it is in Shark. L60 cleans ok when it works, but doesn't seem to want to go over the living room floor again after I move the ottoman. Nearly every time I want to clean the app has lost connection with the robot. Troubleshooting doesn't help, just have to wait it out for days to sort itself out.
2 people found this review helpful
Dear Customer:
We sincerely apologize for the inconvenience this may have caused you. Perhaps you can try building a few more maps to resolve the issue. You can add up to three maps in the map management page. If you need further assistance, please feel free to contact us at support@eufy.com. We are always here to serve you!

Bruce Scott
not happy with recent update. I was asked to install it, chose not to right away, but apparently it installed itself, wiping out my map. fortunately it maps very quickly and had experience dividing the rooms etc. got it going but it soon hung up on a piece of furniture. no problem. restarted, it said resume, but its recent history was gone. Also, the app needs to notify users instead of letting the machine announce problems, which I often don't hear because I don't follow it around.
3 people found this review helpful

Tahrea Merritt
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Update bricked the robot. That's it. Look online, happens all the time apparently. It's been working fine for months, then says it needed to be reconnected to wifi. I haven't been able to reconnect it. Says something is wrong with my mobile network. it's going back. 8-12 update. The app doesn't work at all. Won't connect to vacuum. I cannot map my house. Waiting on customer service to call me back. If they can't fix it the better be prepared to send one that works
10 people found this review helpful
"Dear Customer,
Sorry for any inconvenience.Did it work now? If not, could you please provide more information like your email account and your device model for us to better help fix your issue. We are continually improving Eufy. Your feedbacks are valuable. Also we appreciate you update your review.Thanks!
Contact us with: support@eufy.com"