
Victoria S
I have an auto empty robot cleaner that is supposed to be controlled by this app. However, the last few times I've tried to use it I have gotten errors whenever I try to do anything. I can't reset maintenance trackers, tell it to start cleaning, or select the rooms it cleans. Really makes the vacuum less useful because I have to run the full cycle every time I want to use it.
3 people found this review helpful

Paige Vargas
L60 vacuum: I don't like the Eufy map as much as I liked the Shark map. I have a multi-level home, and I haven't yet found a way to map another level, and it's not as easy to label/map rooms in Eufy as it is in Shark. L60 cleans ok when it works, but doesn't seem to want to go over the living room floor again after I move the ottoman. Nearly every time I want to clean the app has lost connection with the robot. Troubleshooting doesn't help, just have to wait it out for days to sort itself out.
1 person found this review helpful
Dear Customer:
We sincerely apologize for the inconvenience this may have caused you. Perhaps you can try building a few more maps to resolve the issue. You can add up to three maps in the map management page. If you need further assistance, please feel free to contact us at support@eufy.com. We are always here to serve you!

Bruce Scott
not happy with recent update. I was asked to install it, chose not to right away, but apparently it installed itself, wiping out my map. fortunately it maps very quickly and had experience dividing the rooms etc. got it going but it soon hung up on a piece of furniture. no problem. restarted, it said resume, but its recent history was gone. Also, the app needs to notify users instead of letting the machine announce problems, which I often don't hear because I don't follow it around.
1 person found this review helpful