![](https://play-lh.googleusercontent.com/a-/ALV-UjVjeQzB5SkLGai8SUyJlur_QvVSB_FHzySDsX8Gias1I_tZSgXE0w=s32)
Marti
Setup was hell, taking WAY too long, not enough directions. Different edits for one feature are spread all over. After auto clean, you'll see a map THAT IS NOT THE MAP!! Changes made there, are junk. You must "create new map" to get an actual map. This cost much time. They should make this clear + lock, change color of the pseudo-maps!! Once it's setup, and understood, it's great!! I can see as it cleans! Very cool!! Finding new spaces, poo. Usage good, setup and directions bad!
![](https://play-lh.googleusercontent.com/a-/ALV-UjWWhcVZqkLJVKTcIS2dTbI-k0QHnMlnC2LYGjIpGoPOiWHqRt6i=s32)
E. C.
Things were going well with the app, but then there seems to have been an update and now the map doesn't allow zooming in during cleaning. It keeps automatically zooming fully out whenever you try to zoom in to a specific room to see what area it's cleaning. Kind of annoying. Overall, the app does well and does the things I want it to with the mapping and cleaning modes.
5 people found this review helpful
![](https://play-lh.googleusercontent.com/a/ACg8ocKdNSuxjFgGW7-W8_Qb6O7de38Ph3rxFR1uaV-TiBmbTnvPqA=s32-mo)
Brian West
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Had my C25 for a few years, and every so often, it would disconnect from the network and I have to set up again from scratch. Annoying enough, but now my vac won't connect. Connection failed, and tried every step to fix it. Have very little control over it without connecting to the app. This last update was trash, and without app support so is the vacuum.
1 person found this review helpful
Dear Customer,
Sorry for any inconvenience.
You could reset your vacuum and make sure that the wifi status light is flashing, and then try setting the connection again. If it still doesn't work, you could provide a video to describe the issue in more detail for us to better help fix it. Thanks!
You can contact us with:support@eufy.com