
Andrew “Andy B” Barsby
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08 Sept 26 - editing review and dropping to 1 star, not that it deserves that! utterly useless app, can't link Netflix, can't setup devices, constant errors, AI is terrible, subscription price for having a doorbell is a rip off. Time to give Alexa a go. Constantly having to relink devices. Latest drop nest doorbell no longer appears in cameras, despite being accessable in room, a small thing bit prefer seeing all cameras on same screen. Appreciate the feed, but it has made no difference.
5 people found this review helpful
Google LLC
September 8, 2026
Hi, there. We're sorry to hear about the issues you're experiencing with your Google Home app, but we appreciate your feedback. For further assistance, contact us through this link: https://support.google.com/googlenest/gethelp.

Christina Fisher
I can no longer set up my Google Home speaker, which I reset to try to sort out a problem with casting. The current version of the app has a time out which is too short and puts up an error message saying "could not connect" while in the background it does connect and plays a sound. I just can't select "yes" and get it to register because it's popped up this box saying it can't connect. Did they not think of older speakers when updating this or is this deliberate sunsetting of hardware?
23 people found this review helpful
Hi, Christina. We’re sorry to hear that you're no longer able to set up your Google Home speaker after performing a reset to address a previous casting issue, and we appreciate your efforts in troubleshooting. For us to further assist you, please contact us here: https://support.google.com/googlenest/gethelp

Anthony Gibson
Taken over from Nest, lost good features, which was why i purchased the nest cameras that I've had for a number of years. it had full 24hr access. Now I only have events that all look the same from thumbnail images. this makes it harder to find what I want to look for. Will be cancelling my subscription.
2 people found this review helpful
Google LLC
September 14, 2026
Hi, Anthony. We’re sorry to hear that the transition from the Nest to Google Home has impacted your access to 24/7 video history and made browsing events harder. To learn more about 24/7 video history, see: https://support.google.com/googlehome/answer/9681538
For more help, please reach out to us at https://support.google.com/googlenest/gethelp