
Tahrea Merritt
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Update bricked the robot. That's it. Look online, happens all the time apparently. It's been working fine for months, then says it needed to be reconnected to wifi. I haven't been able to reconnect it. Says something is wrong with my mobile network. it's going back. 8-12 update. The app doesn't work at all. Won't connect to vacuum. I cannot map my house. Waiting on customer service to call me back. If they can't fix it the better be prepared to send one that works
4 people found this review helpful
"Dear Customer,
Sorry for any inconvenience.Did it work now? If not, could you please provide more information like your email account and your device model for us to better help fix your issue. We are continually improving Eufy. Your feedbacks are valuable. Also we appreciate you update your review.Thanks!
Contact us with: support@eufy.com"

Gary Hughes
The app needs to calm down with the upselling and stick to just managing devices. The notifications and banners have been a little annoying, but right now there's a popup for the new Eufy app that appears a few seconds after app launch, just as I'm selecting a room to clean. I end up tapping the popup instead, and then get taken to the page for the iOS app despite being on Android. Other than that, the app works well and is nice to use.
6 people found this review helpful
Dear Customer,
Sorry for any inconvenience.Did it work now? If not, could you please provide more information like your email account and your device model for us to better help fix your issue. We are continually improving Eufy. Your feedbacks are valuable. Also we appreciate you update your review.Thanks!
Contact us with: support@eufy.com

Henry Dillon
Pretty solid overall. Biggest complaint is that Ive moved the base station for my L60 to the other side of the room since setting it up. it seems to randomly "reset" the location and get a little confused. The ad pop-ups are also a little annoying. But overall, a pretty decent app and product. makes it easy to select what rooms need to be cleaned, how much, etc. I liked it enough to purchase a second L60 for the second floor.
4 people found this review helpful
"Dear Customer,
Thanks for your feedback. Your recognition is a great encouragement for us to keep improving. If you have any other feedback, please feel free to let us know.
Eufy Team"