Zach Lobato
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Day 2: Dropping this review to one star. I've got 4 floors, this thing only supports 3 maps. For as expensive of equipment this is, this feels like a huge oversight. Considering returning this product at this time. Day 1: Would appreciate a flag on the maps to let it know there's no base on that floor (Eufy S1 Pro). Would save us from a lot of grief. Otherwise it's all that I'd ask for in an app.
2 people found this review helpful
Dear Customer, Sorry for any inconvenience. The problems you mentioned have been promptly relayed to the development department for improvement. we will continuously improve our features to provide you with a better experience. If you need further assistance, please don’t hesitate to contact us at support@eufy.com. We’re here to help!
Darrell Taylor
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App crashes/exits repeatedly on both Galaxy S24 ultra and S21 when trying to enter the X10 while loading the existing map. iPad works fine. I spoke with support ~2 months ago about it. It's still doing it. Come on devs... Already have preciously updated. App crashes the same on Sept 28 even after updating. Tried reinstalling, still crashing. Rebooted and reinstall, still crashing.
3 people found this review helpful
Sincerely apologize for any inconvenience caused. We have urgently fixed the issues in the new version. Please update the app to version 3.4.4. Your feedback is invaluable to us, and if you find that your experience has improved, we would appreciate you sharing your thoughts. If you need further assistance, please contact us at support@eufy.com.
Ace H
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1 star for attention. PLEASE update the app or software to allow us to rotate the room/map or "zone" box so that we can program a more accurate zone cleaning area. The device makes a great scan of the house but the orientation is never straight so the zone cleaning box is not rotatable to align with the desired area. There is a rotate map but it only 90°. Otherwise this product and app are great and I highly recommend. I just want this to be seen by eufy. 5 stars when this simple update exists.
1 person found this review helpful
Dear Customer, Thank you very much for your feedback. We have received the improvement points mentioned in your comments. We will work harder to bring you a better experience and more features. If you need further assistance, please don’t hesitate to contact us at support@eufy.com. We’re here to help! Best regards, Eufy Team.