Shanna Stewart
Of all the store shopping apps I use this is the only one I dread. It's the most glitchy, currently will not display even the weekly ad (yes, I deleted and reinstalled), the results to searches are the least close to what you're looking for, frequently crashes. It's not just my current Google Pixel 8 phone, it's any phone I've had. If I didn't need it, I wouldn't ever go through the trouble.
10 people found this review helpful
The Kroger Co.
November 3, 2024
Thank you so much for providing your feedback! We can certainly understand your frustration. We're going to share this with our Digital Team as we are always looking for ways to better our service. Have a great day!
Heather
Like many others have said ... app has gotten very glitchy since last update on Android. Can't see the weekly ad. Can't clip or filter coupons. If I'm lucky enough to be able to clip a coupon, it immediately tells me the coupon is unavailable. As it stands, app is useless. Please fix! And yes, I've uninstall and reinstalled the app. Yes, my phone is up to date. (Galaxy S22) calling the help center is pointless. This is a coding issue in the app. There is nothing the help center can do!
1 person found this review helpful
The Kroger Co.
November 7, 2024
Hi Heather, we apologize you are having difficulties with weekly ads deals and digital coupon. Rest assured this feedback is documented. Please try to reinstall the application and relog in. If still having issue, please contact our phone customer service number 1-800-576-4377 for further assistance if issue occur. Thank you and have a great day!
Kris Oh
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I wish you could use the online coupons in store, many times the app is so incredibly slow it's unusable. It's always slow, but lately it takes a couple minutes to load every page, glitches out when you try to alter quantities, etc. That's not feasible when ordering groceries for a family, it can take hours. *Edit* over the last few weeks it's gotten so much worse, just took 15 minutes to refresh my cart. I'm just going to drive to a different grocery store instead, I'm sure I'm not the only one
25 people found this review helpful