
Bre
The app is stuck since its last update. I literally can't do anything in it except see my balance. When I try to go into any screen, it wants to send me a security code, which I do get a text, but the screen never updates for me to enter the code. It just freezes and so I can't enter the code to get into my account or profile details.
Verizon Consumer Group
October 7, 2025
Dear Customer, please reach out to us at verizonvisacard@verizonwireless.com and we would be happy to assist with troubleshooting your issue. Thank you. Your Verizon Visa Card Team.

Vonnie Nakaerts
Necessary but flawed. If you use it to keep track of your "real-time" balance and payments, you're going to get lost. There's a lot of kag between pending charges and your balance. Also there's little bugs throughout the app. For example, when you make a payment it will disappear frim your activity section after the first day, then you'll see it 3 days later as processed. If you schedule a payment, it will disappear all together.

Mike Boyer
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No security log in. When you open the app your information shows right away, no fingerprint, no security code. Also reports wrong balance. My very first balance I paid in full, and now I have a $76 credit. This isn't how credit card apps should work, I use 3 others that offer secure log in and log out. I like the perks of the card, but this app does not make me feel like my information is being protected properly. Also, I don't recall seeing the points were ONLY for Verizon bucks..that sucks.
8 people found this review helpful
Verizon Consumer Group
April 12, 2021
Please email us at VerizonCloud@vzw.com with "21V0073' in the subject line, and we can begin to address these issues.