One Talk

Verizon Consumer Group

About this app

Verizon One Talk:
Voice, video and messaging business solution

Your business is constantly evolving, so you need a phone and collaboration solution that can keep up. We have you covered for how you work today and in the future.

One Talk is a mobile-first business phone solution built for how you work today, allowing you to connect with customers, employees and others in the office or on-the-go. Easily manage features from the Verizon One Talk web portal or mobile app.


One Talk includes multiple user device & app options:

* Smartphone Native Dialer. Connect mobile employees to the office and customers from their smartphone native keypad— all over the reliable and award-winning Verizon network.
* Desk, conference, and cordless phones. Enhance calling and collaboration with a range of Voice over Internet Protocol (VoIP) phones, including the nation’s first 4G cellular enabled desk phone, and accessories for your office-based employees.
* Mobile App for smartphones and tablets. Enable employees using business-owned or personal smartphones and tablets (including other carrier devices) to access One Talk features from a single number.
* Desktop App for computers. Easily make and receive voice/ video calls and SMS/text messages on your computer (PC or Mac®), similar to using your smartphone.

One Talk has 50+ powerful features to enhance communications, providing:
* Robust calling options. Provide flexibility and a better calling experience with options to use VoIP calling or your native phone number connection for best reliability.
* Easy collaboration. Boost your employees’ ability to collaborate more effectively with messaging (chat, SMS and IM), voicemail and calling on a single app.
* Contacts: Easy message your colleagues by using the One Talk directory and popular cloud contact services.
* Engaging customer experience. Connect callers to the people they need with features like Auto Receptionist, Hunt Groups and more.

Get started:

1. Subscribe to the Verizon One Talk service
2. Install the One Talk app. Enter your One Talk phone number. Request PIN
3. An email will be sent to the email associated with your number with an activation PIN. Enter your PIN and complete setup
4. Start using the One Talk App for calling, video and messaging.

One Talk Terms and Conditions Apply. See OneTalk.com for more information.

Ratings and reviews

It works ok for the most part but I do have very frequent wifi disconnects while on calls, even though I'm always 20 feet from the router. My desktop applet stopped working a year ago and it is finally back to working after the last update in November 2025. It can use some improvement for aure but I am still able to manage my company's phones from home while recovering from surgeries and working remotely.

The app had worked well the last few years. But constantly have issues with technicians calls being dropped during the transfer. Now the app keeps having issues where we can't delete voicemail from the app I have to go directly into the base phone. also it would have been nice if the base phone number would have also been a text able number. I get this complaint from numerous customers. And I constantly mid call have to be texting them from the app so they can contact us.

terrible for work. need to use it but it is very inconsistent between desktop and cell phone versions. cant really search for anything in the bar for quick follow ups either, it just appears as blank. also sending a message on the phone sometimes doesnt have a record of it on the desktop version. needs serious updates.