Verizon Home

Verizon Consumer Group

About this app

Verizon Home is your all-in-one solution for managing and optimizing your network. With a suite of powerful features and functionalities, you can take full control of your Verizon equipment and connected devices, ensuring a seamless and secure internet experience for your entire household. The app is only available to active subscribers of Verizon's Fios Home Internet, 5G Home Internet, or LTE Home Internet Service.

Key Features:
Network Management:
- View Equipment Details: Access information about your Verizon routers and extenders.
- Connected Devices: See details of all devices connected to your network.
- Network Control: Enable or disable individual networks (primary, guest, IoT).
- SSID & Password: View and change your network name (SSID), password, and encryption type.
- Advanced Settings: Enable/disable SON, 6 GHz (for applicable routers), and more.
- Wi-Fi Sharing: Easily share your Wi-Fi credentials.
- Speed Test: Run speed tests and view your speed test history.
- Router Management: Restart your router, adjust LED brightness, use WPS for easy device setup, and save/restore settings or factory reset to default.

Troubleshooting:
- Diagnose and resolve network issues step-by-step using our guided troubleshooting flows

Parental Controls:
- Device Grouping: Group devices for easier management.
- Pause & Schedule: Pause internet access or schedule access times for multiple devices.

Discover:
- New Features: Stay updated with new features and functionalities.
- Video Tips: Learn more about your network with helpful video tips.

Account Management:
- Profile Settings: Update your user ID, password, and contact information.

Support & Feedback:
- Contact Verizon: Reach out via chatbot or phone for assistance.
- Report Issues: Submit issues and get support.
- Feedback: Provide feedback to help us improve the app.

Verizon Home is designed to give you complete control over your home network, making it easy to manage, troubleshoot, and optimize your internet experience. Download now and take the first step towards a smarter, more efficient home network.

Download Verizon Home Today!

Ratings and reviews

Awful experience with the app regardless of the device. My husband and I can't even access the home page. It says, "Looks like something went wrong. Please tap below or pull down to refresh the page. If the problem continues, contact us through the more menu for further assistance." Customer service has been switching us back and forth to multiple different people and disconnecting us, causing us to start the process over. This has been going on for hours. :(

Android 12 phone. The App lets me login, but refuses to recognize the Verizon router used for networking. for the first install the app allowed me to report the issue. nothing happened though. Reinstalling resulted in the identical result. I don't see how support can help if I am not in the app. The chatbot was not helpful. The live agent can only verify that my account was active. I change my account password to no avail. The 'old' FIOS App works fine.

this app is trash. have tried for 2 days to login since downloading and it keeps telling me I dont have a gateway or router on my acct, which My Verizon clearly shows. so either there is a different login im supposed to be using or this app is broken. of course you can never get any help from customer service as im pretty sure they dont even have real people working there anymore. can't get ahold of anyone, can't get app to work, my internet has been intermittent at best for over a week now.

What’s new

- Bug fixes