My Verizon

Verizon Consumer Group

About this app

With My Verizon, you can:
• Make secure payments quickly. Manage and pay your bills easily, or simply enroll in Auto Pay.
• Switch to a different plan easily or go Unlimited right from your device.
• Oversee all your accounts in one place—both your mobile plan and Home plans including Fios or 5G Home Internet.
• Keep track of your TravelPass days before your next big trip.
• Monitor data usage with a control center that lets you see how much data is being used, who is using it and how to get more when you need it.

Discover
• Score the latest deals and find accessories made for your devices, smart home and Fios.
• Check your security rating to evaluate your online risks and protections, and ensure you’re making the right decisions to keep yourself safe online.

Shop
• Check to see which offers, deals and perks you're eligible for.
• Switch to Verizon in minutes and scan your ID for quick setup.
• Bring your own device and check your device’s compatibility using our IMEI Check, ensuring a smooth transition to our network with your favorite device.
• Check the status of your new device so you’ll be ready when it arrives.
• Shop the newest phones, wearables, smart devices and accessories and get delivery as quickly as the same day.

myAccess
• Get in on the best in sports, music and entertainment experiences just for being a Verizon customer

And more
• Get on-demand support tools, such as Live Chat and step-by-step troubleshooting instructions as needed.
• Apply for the Verizon Visa® Card exclusively for Verizon Wireless customers.
• Easily enable or disable Touch ID and Face ID to make signing in easier and more secure.

Download My Verizon now and control your entire Verizon experience in just one app.

Ratings and reviews

This app sucks. I wish they never changed apps. It doesn't load. I can't view my bill because the page will not load. The app is slow and full of glitches. It took me forever to find where info about my internet was. I needed to check the speed, do a performance test, and reboot the modem. It was never this complicated on the previous app.

Absolutely the most broken, frustrating, disappointment of an app I've ever experienced. That is saying a LOT after having used Android apps from the HTC Hero until now. It disconnects you right in the middle of the chat. Reps say it'll pick up where you left off later. "Unfortunately, I'm unable to pull up your previous conversation with our agent because you closed the chat or the transcripts expired after 24 hours." NEITHER are true. This has been a problem on every recent phone I've had.

App is slow and buggy. Newest thing is that biometric login is no longer enabled. Every time I go to look at my account tab, I have to sign in and every time it prompts me to turn on biometrics. I select to but it doesn't stick. Tried deleting cache, app data, fully uninstall and reinstall and even tried an old version of the app but nothing worked. Pixel 9 Pro on latest March 2025 software. All other apps that allow biometrics work fine.

What’s new

We've redesigned the More Page so it's easier to read, and have added descriptions of each item to help you clearly find the information you need.
We've also moved the Network Status link to the top for easy navigation, and new items now include a link our Digital Services Dashboard. Under the Support category, you'll now find a link to the Network Support if you need to troubleshoot your cellular network.
You can now live track your in-store pick-up with live activities